Introduction
Rare Impact Care Services Ltd is committed to delivering domiciliary care that is truly centred on the person. Privacy is an absolute right of every individual receiving our services and is integral to the preservation of personal dignity. We work alongside all legal and caring agencies to uphold these rights without exception.
This policy ensures full compliance with Regulation 9: Person-Centred Care and Regulation 10: Dignity and Respect of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Policy Statement
The right to privacy is a fundamental right of every person in our care and must be embedded within all individual care plans. We recognise that everyone receiving care from Rare Impact Care Services Ltd has the right to live their life with privacy, dignity, independence and choice.
Our care workers enter the homes of the people we support as respectful visitors. They must seek personal information only where it is essential to delivering the agreed service, respect privacy and dignity at all times — especially during intimate care — and treat all personal information in strict confidence.
All care staff are required to obtain a person’s permission before using any of their possessions, materials or equipment, and to handle all information disclosed by clients and their families in accordance with our Confidentiality of Information Policy.
Our Commitments to the People We Support
Every member of Rare Impact Care Services Ltd staff is expected to:
- Treat every person with sensitivity, respect and thoughtfulness at all times.
- Respect dignity and personal pride during all care tasks, especially intimate care such as bathing, dressing, toileting, medication and changing dressings.
- Knock, ring or announce their presence before entering a person’s home.
- Ensure the home is left safe and secure upon departure.
- Address individuals by their preferred name and communicate respectfully.
- Treat each person as a unique individual with the right to live as they choose.
- Encourage independence and support people to do as much as possible for themselves.
- Involve individuals in decisions relating to their care and support.
- Respect cultural backgrounds, religious practices and personal beliefs.
- Maintain confidentiality and never discuss private matters inappropriately.
- Avoid patronising, condescending or disrespectful language.
- Respect personal space and only enter authorised areas of the home.
Staff Training
At Rare Impact Care Services Ltd, we believe a genuine culture of dignity and respect begins from day one. All staff — regardless of role or seniority — are required to understand and follow this policy in full.
Induction training on privacy and dignity is delivered in line with the Care Certificate Standards, with particular focus on Standard 7: Privacy and Dignity. Ongoing training and reflective supervision are provided to ensure these values remain embedded in everything we do.
Policy Authorisation
This policy has been reviewed and approved by the management of Rare Impact Care Services Ltd. It will be reviewed regularly to remain current and fit for purpose. All staff will be notified of any updates.
