Choosing care for yourself or a loved one can bring a lot of questions. Below are answers to some of the most common questions families ask about our home care services, live-in care and support options across Crawley and West Sussex.
If you need further advice, our friendly team is always happy to help.
How quickly can care start?
In many cases, care can begin shortly after an initial consultation and assessment, particularly for urgent support needs following hospital discharge or changes in health.
Which areas do you cover?
We provide home care services across Crawley, Horsham, East Grinstead, Haywards Heath, Burgess Hill, Reigate & Redhill.
What types of care do you provide?
Our services include personal care, live-in care, dementia care, companionship, respite care, medication support, domestic care and mental health support.
Are your carers DBS checked?
Yes. All carers undergo safer recruitment checks, DBS screening and ongoing professional training.
Do you provide live-in care?
Yes. We offer flexible live-in care services that allow individuals to remain safe and comfortable within their own home while receiving ongoing support.
Can care plans change over time?
Absolutely. Care plans are regularly reviewed and adapted as needs and circumstances change.
Do you provide short-term care after hospital discharge?
Yes. We can provide temporary support following hospital discharge to help individuals recover safely and comfortably at home.
Can family members be involved in care planning?
Yes. We work closely with families to ensure care plans reflect the individual’s needs, routines and preferences.
How do I arrange a care consultation?
You can contact our friendly team by phone, email or through our online enquiry form to arrange a free, no-obligation care consultation.
Is your care tailored to individual needs?
Yes. Every care plan is personalised around the individual’s routines, preferences, wellbeing goals and level of support required.
Can care visits be arranged around daily routines?
Absolutely. We aim to provide flexible care visits that fit comfortably around existing routines and preferences wherever possible.
Do you support elderly people living alone?
Yes. Many of our clients are older adults who wish to remain independent, safe and comfortable within their own home.
What happens during the initial care consultation?
We take time to understand the individual’s needs, answer your questions and discuss suitable care options without pressure or obligation.
Why choose home care instead of residential care?
Home care allows individuals to remain in familiar surroundings while receiving personalised one-to-one support tailored to their lifestyle and needs.
If you have any questions about our home care services, our friendly team is here to help.
